Marvel Casino Responsible Gaming

Gambling should always be viewed as entertainment, not as a way to make money. At Marvel Casino we encourage players to approach betting and gaming as a recreational activity and to make informed, controlled choices that protect their wellbeing and finances.

This document sets out our approach to responsible gaming, the tools we provide to support safe play, and where to find further help if gambling becomes difficult to control. Our policy applies to all players accessing Marvel Casino from within Australia.

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Our Commitment to Responsible Gambling

Marvel Casino is committed to promoting safe and responsible gambling practices. We maintain internal policies and staff training aimed at minimising harm and ensuring that our services are available only to those who choose to play responsibly. Our approach balances player enjoyment with clear safeguards designed to reduce the risk of problem gambling.

We seek to provide clear information about risks, accessible account controls, and prompt customer support for any player who requests assistance or appears to be experiencing harm related to gambling activity.

Recognising Problem Gambling

Problem gambling can affect individuals in different ways. Common warning signs include difficulty stopping play, betting beyond one’s means, neglecting personal responsibilities, and experiencing significant emotional distress related to gambling outcomes.

Family members and friends often notice behavioural changes before the person experiencing problems does; if you are concerned about someone, early intervention and open conversation can be important first steps.

Self-Assessment and Limits

• Deposit limits - set daily, weekly or monthly limits on how much you can deposit.
• Loss limits - restrict total losses over a set period to manage financial exposure.
• Reality checks - receive periodic reminders during a session about time played and activity.
• Cooling-off periods - short-term breaks from play to reassess behaviour and spending.
• Self-exclusion - long-term account suspension options to support recovery and abstinence.

Players are encouraged to use our self-assessment tools to review their play patterns. If limits are required, they can be applied via account settings or by contacting our support team. Adjustments to limits may be subject to mandatory cooling-off periods to avoid impulsive changes.

Responsible Gaming Tools

• Account limits - controls for deposits, wagers and losses to help manage spend.
• Session reminders - automated prompts to remind players of elapsed time.
• Temporary time-outs - short-term account locks to pause play without full account closure.
• Self-exclusion - the option to suspend access for extended periods.
• Transaction history - detailed statements so players can review deposits, withdrawals and bets.
• Verification and identity checks - tools to confirm age and identity, preventing unauthorised use.

These features are available through the Marvel Casino account area. We recommend familiarising yourself with them before you begin to gamble.

Support and Assistance

If gambling becomes difficult to control, we encourage players to seek professional help as soon as possible. Marvel Casino can provide information and apply account controls, but professional services offer specialist counselling and treatment options.

You can contact our customer support for account-based assistance at [email protected]. For independent external help, consider the following resources:

• Gambling Help Online - online counselling and local service referrals.
• Australian Government - Gambling Support Services - national information on support options.

For immediate and confidential telephone support, the National Gambling Helpline is available at 1800 858 858. These organisations are independent external support services and are not operated by Marvel Casino.

Underage Gambling

Only individuals aged 18+ or older may use the website. Marvel Casino has procedures to prevent access by underage people, and we take action where underage activity is suspected, including account suspension and referral to appropriate authorities where required.

Parental Controls

Parents and guardians should use device-level controls and third-party filtering tools to restrict access to gambling sites. We recommend implementing age verification settings on devices, supervising minors' online activity, and using software that blocks gambling content.

If you believe a minor has accessed a Marvel Casino account, contact our support team immediately through the site so we can investigate and take protective measures.

Tips for Staying in Control

• Set a budget for entertainment and never gamble money needed for essentials.
• Use account limits and do not increase them impulsively.
• Decide in advance how much time you will spend gambling and stick to it.
• Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.
• Do not chase losses; accept that losses are part of chance-based entertainment.
• Keep gambling separate from daily bills and savings accounts.
• Take regular breaks and consider periodic cooling-off periods if you notice problematic patterns.
• Seek independent, professional support if gambling causes harm to your mental health, finances or relationships.

Changes to This Policy

Marvel Casino may update this responsible gaming policy from time to time to reflect changes in our services or best practice. Material changes will be communicated through the website or account notifications where appropriate. We encourage players to review these pages periodically.

Gambling responsibly also requires transparency about how we handle data and the terms under which our services are provided. The following sections provide our current policies on privacy, cookies, betting rules and terms and conditions.

Marvel Casino is committed to protecting player privacy and ensuring clear, accessible information about data handling practices.

Information We Collect

We collect information necessary to provide and improve our services, to verify identity and age, to process payments, and to comply with legal obligations. This includes contact details, identity documents where required, payment transaction data, and activity logs.

How We Use Information

Collected data is used to operate player accounts, process deposits and withdrawals, provide customer support, detect and prevent fraud, and to offer responsible gaming tools. We also use information for internal analytics to improve our services.

Cookies and Similar Technologies

We use cookies and similar technologies to remember user preferences, support secure log-in, analyse site usage and deliver content more effectively. You can manage cookie settings through your browser and the site’s cookie controls.

Data Sharing

We may share data with payment processors, identity verification providers, service partners and where required by law. Shared data is limited to what is necessary to perform the relevant service or to comply with a legal request.

Data Security

We maintain technical and organisational measures designed to protect personal data against unauthorised access, loss or misuse. Access to personal information is restricted to personnel who require it to perform their duties.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. We periodically review retention schedules to ensure they remain appropriate.

Your Rights

Players may have rights to access, correct or request deletion of their personal information, subject to applicable law and our obligations to retain certain records. Requests can be made through the site’s support channels.

Third-Party Services

We use third-party vendors for services such as payment processing and analytics. Those vendors have their own privacy practices which govern their handling of data; we encourage players to review third-party policies where relevant.

International Transfers

Where data is transferred outside Australia for processing, we rely on contractual safeguards and applicable legal mechanisms to ensure an appropriate level of protection. Specific transfer details can be requested via our support channels.

Policy Updates

Privacy practices may be updated to reflect changes in technology or regulation. Material revisions will be posted on the site and, where appropriate, communicated to account holders.

Contact Information

For privacy-related concerns, please use the support options available in your Marvel Casino account or consult the site’s help centre for guidance on how to submit requests.

This Cookie Policy explains how Marvel Casino uses cookies and similar technologies to enhance the user experience.

What Cookies Are

Cookies are small data files placed on a device to remember preferences, facilitate navigation and collect analytics. They enable site features and help provide secure, consistent service.

Types of Cookies

We use a combination of essential, performance, functional and marketing cookies. Some cookies are set by our site, while others are set by trusted third-party service providers.

Essential Cookies

Essential cookies are necessary for basic site functions such as authentication, security and session management. Disabling these cookies may prevent access to key features.

Performance Cookies

Performance cookies collect anonymous data about how users interact with the site, allowing us to identify issues and optimise performance.

Functional Cookies

Functional cookies remember user preferences so that the site can provide an enhanced, personalised experience across sessions.

Marketing Cookies

Marketing cookies may be used to deliver relevant advertising and to measure the effectiveness of promotional campaigns. These cookies may be set by third parties.

Managing Cookies

Users can control cookie preferences via their browser settings and our site-level cookie controls. Blocking or deleting cookies may affect site functionality.

Third-Party Cookies

Third-party cookies are set by external providers who offer services integrated into our site. We recommend reviewing third-party policies to understand how their cookies operate.

Policy Updates

This cookie policy may be revised to reflect changes in practices or technology. Updated versions will be posted on the site with the effective date noted where appropriate.

These betting rules describe general conditions that apply when placing wagers via Marvel Casino.

Eligibility

Only individuals who meet age and account verification requirements may place bets. Users must hold an active, compliant account and must not be self-excluded or subject to applicable restrictions.

Account Requirements

Bets are accepted only from accounts that have completed any required verification checks and that hold sufficient cleared funds to cover wagers.

Accepted Bets

Accepted bet types and markets are displayed on the site. Once a bet is confirmed by the system it is binding, subject to these rules and any manifest error provisions.

Bet Settlement

Bets are settled according to the market rules displayed on the site. Settlement timings may vary by product and will follow the operational rules for each market.

Void Bets

Bets may be voided in the event of technical errors, duplicate wagers, cancelled events, or breaches of these rules. Where a bet is voided, stakes will be returned to the player account.

Bonus Betting Rules

Bonuses and promotions are subject to specific terms and conditions which will be posted with each offer. Promotional terms override general rules where expressly stated.

Technical Errors

Technical issues that affect bet placement or settlement may lead to voiding of affected bets. We aim to resolve technical problems promptly and to apply fair outcomes where feasible.

Fraud Prevention

We take a zero-tolerance approach to fraud and collusion. Suspicious activity may result in bet cancellation, account suspension and reporting to relevant authorities.

Maximum Payouts

Maximum payout provisions may apply to certain products or markets. Details of specific limits will be reflected in the market terms and account information where relevant.

Responsible Gambling

Players are expected to gamble responsibly. We reserve the right to limit activity, impose controls, or refuse service to protect players and the integrity of our platform.

Rule Changes

We may update betting rules to reflect operational needs or regulatory changes. Notice of significant changes will be provided through the site or account communications.

These terms and conditions set out the legal relationship between Marvel Casino and users of the site. They should be read carefully before creating an account or placing bets.

Acceptance of Terms

By registering an account or using the site, users agree to be bound by these terms, any applicable product rules and related policies published on the site.

Eligibility

Access to our services is limited to individuals who meet age, residency and verification requirements. Users must not permit others to use their account.

Account Registration

Accounts must be registered with accurate and complete information. Users are responsible for maintaining the confidentiality of their account credentials.

Verification

We may require identity and age verification at account opening or prior to withdrawals. Failure to provide requested documentation may restrict account activity.

Deposits

Deposits must come from payment methods in the account holder’s name. We may apply limits and verification checks to all funding methods.

Withdrawals

Withdrawals are subject to verification and anti-fraud checks. Processing times depend on payment methods and may be extended where additional checks are required.

Bonuses

Bonuses and promotions are governed by specific terms that form part of these conditions. Abuse of promotions may result in forfeiture of bonus funds and winnings.

Acceptable Use

Users must not use the site for unlawful purposes, or to attempt to manipulate or disrupt services. Behaviour that undermines fair play is prohibited.

Prohibited Activities

Prohibited activities include account sharing, collusion, fraudulent behaviour and use of unauthorised software or bots.

Intellectual Property

All content on the site is protected by intellectual property rights. Users must not copy, reproduce or distribute material without permission.

Limitation of Liability

To the extent permitted by law, Marvel Casino’s liability for losses arising from use of the site is limited. Users accept that gambling involves inherent risk and that outcomes are based on chance.

Account Suspension

We may suspend or close accounts where there is suspected fraud, regulatory obligation, or breach of terms. Suspensions may be temporary while matters are investigated.

Privacy

User data is handled in accordance with our Privacy Policy. Players should review that policy to understand how information is processed and protected.

Responsible Gambling

We promote responsible gambling through tools, information and support. Users are encouraged to use account controls and seek help where needed.

Amendments

We may amend these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of those changes.

Contact Information

For account or policy inquiries, please use the support options available within your Marvel Casino account or consult the site help centre for guidance on how to reach our team.

Last updated: 1 August 2026